Warranty

Warranty & Policy Information

At Scrimms Controllers, every controller is hand-built, individually tested, and thoroughly inspected before it ships. We take pride in our craftsmanship and stand behind the quality of every custom controller we produce.

Warranty Coverage

All custom modifications include a 150-day (5-month) limited warranty beginning on the date your controller ships.

This warranty covers defects in workmanship and functionality resulting from the custom modifications performed by Scrimms Controllers under normal use.

This warranty does not cover damage resulting from:

  • Drops, impacts, or accidental damage

  • Liquid damage or exposure to moisture

  • Abuse, misuse, or neglect

  • Normal cosmetic wear or everyday use

  • Improper storage or handling

  • Damage caused by third-party accessories, modifications, or repairs

This warranty is non-transferable and applies only to the original purchaser. Proof of purchase may be required for all warranty claims.

What Voids Your Warranty

Your warranty will be void if the controller has been:

  • Opened or disassembled by anyone other than Scrimms Controllers

  • Modified, repaired, or tampered with in any way

  • Rewired, soldered, or altered after delivery

  • Subjected to unauthorized firmware, hardware, or component modifications

  • Sold, transferred, gifted, or otherwise changed ownership

Scrimms Controllers reserves the right to inspect every warranty return to determine warranty eligibility.

U.S. Warranty Repairs

For customers located within the United States, approved warranty repairs include:

  • A prepaid return shipping label

  • Professional repair service

  • Return shipping via 2–3 business day service

There is no charge for approved warranty repairs during the warranty period.

International Warranty Repairs

Customers located outside the United States are responsible for shipping the controller to Scrimms Controllers.

Once received, approved warranty repairs will be completed at no charge, and return shipping back to you will be covered by Scrimms Controllers.

Customers are responsible for any applicable customs duties, taxes, or import fees.

After-Warranty Support

Even after your warranty expires, we're here to help.

We offer affordable repair services designed to keep your controller performing at its best for years to come. If your controller ever needs service, simply reach out and we'll provide repair options and pricing.

Cancellation Policy

Every controller is custom built specifically for each customer.

  • Orders may be cancelled within 24 hours of purchase for a full refund.

  • After 24 hours, cancellations may be subject to a fee to cover payment processing, allocated components, materials, and labor.

  • Once production has begun, assembly has started, or the controller has shipped, the order is non-cancellable and non-refundable.

  • Because every controller is built to your specifications, custom-built controllers are not eligible for returns or refunds.

  • All Marius board sales are final. Due to the nature of these products, Marius boards are not eligible for returns, refunds, or exchanges.

  • Pre-orders may be cancelled prior to production unless otherwise stated on the product page.

  • Scrimms Controllers reserves the right to cancel any fraudulent, high-risk, or unverifiable order at our sole discretion.

By placing an order, you acknowledge and agree to these policies.

Pro Gamer Tip

If you play competitively or put a lot of hours on your controller, we strongly recommend keeping a backup controller ready to go.

Like any high-performance piece of equipment, controllers experience wear over time. Having a second controller means you can keep playing while your primary controller is being serviced—so you never have to miss a match.

Our goal is simple: build premium controllers and back them with support you can count on.